Errors display when installing or uninstalling the Symantec Endpoint Protection Small Business Edition (SEP SBE) agent. Prevents full install or uninstall of SEP SBE. Note: These instructions are for Windows operating systems, instructions to remove SEP SBE from Mac operating systems are found here. Symantec does not support Norton SystemWorks or Utilities on Tiger, and they never will. From their site: Currently, the following products are compatible with Mac OS X 10.4 (code named Tiger): Norton AntiVirus for Macintosh 10.0 Norton Personal Firewall for Macintosh 3.0.3 Norton SystemWorks and Norton Utilities will not be updated for compatibility with Mac OS X 10.4.
- Symantec Uninstaller Download
- Symantec Clean Uninstall
- Symantec Uninstaller Windows
- Symantec Uninstaller Mac Download Cnet
Attempt each method listed from top to bottom until the uninstallation issue is resolved:
1. Cloud Endpoint Diagnostic and Removal (CEDAR) Tool
- Download CEDAR
- Run as administrator and click 'Cleanup' to begin the uninstallation
2. Norton Removal Tool/Cleanwipe
Windows Desktops / Laptops:
- Download Norton Removal Tool
- Use the Norton Removal Tool to remove the SEP SBE agent from your standard OS device.
- Do not run these tools over non-console Remote Desktop Protocol (RDP) sessions; Symantec recommends that you run the tools locally.
- The tool uninstalls all Norton products on the computer that you run it on, so ensure nothing else will be affected before running it.
- Run the Norton Removal Tool as administrator, following all on-screen prompts.
- Restart the computer.
Windows Servers:
- Download Cleanwipe
- Use CleanWipe to remove the SEP SBE agent from your server OS device.
- In rare circumstances, CleanWipe can affect network card drivers. If this issue occurs, see How to restore network connectivity if CleanWipe removes network card drivers.
- Run CleanWipe.exe as administrator, following all on-screen prompts.
- Restart the computer.
3. Manual removal of folders/registry keys
Remove the Agent from the Computer
- On the affected computer, navigate to the uninstall program menu for your version of Windows.
- Uninstall 'Symantec.cloud'.
- Restart the computer.
Remove folders left behind after an uninstall
- Delete the following folders, if they still exist on the affected computer:
- C:Program FilesSymantec.cloud
- C:ProgramDataSymantec.cloud
- C:ProgramDataNorton (I can't remove the Norton folder)
Note: 'Program Data' is a hidden folder. See 'Show hidden files' at Microsoft.com.
Also note that if you cannot remove any of the aforementioned folders, you can use the instruction on our 'Cannot remove folder' article. Change the directory path to the folder needing to be deleted. This process may also require a restart if 'System' has locked any files or folders in the requested folders to be deleted.
Remove registry keys left behind after an uninstall
- Delete the following registry keys, if they still exist on the affected computer (How to edit/delete registry keys):Note: For Windows Registry backup and restore instructions, see: How to back up and restore the registry in Windows.
- HKEY_LOCAL_MACHINESOFTWARENorton
- HKEY_LOCAL_MACHINESOFTWARESymantec
- HKEY_LOCAL_MACHINESOFTWAREWow6432NodeNorton
- HKEY_LOCAL_MACHINESOFTWAREWow6432NodeSymantec
4. Additional Troubleshooting Resources
The Microsoft Program Install and Uninstall Troubleshooter can look for problems stopping program installs or uninstalls through Add or Remove Programs, Programs and Features, or Apps and Features.
See Fix problems that block programs from being installed or removed at Microsoft.com for more information.
See also Using Microsoft Fix-It to resolve installation failures in Endpoint Protection Small Business Edition Cloud
If these steps did not remove the SEP SBE program successfully from your device, please log a support case for further investigation/troubleshooting.
Norton Remove and Reinstall tool helps to uninstall and reinstall Norton device security on Microsoft Windows operating system.
![Symantec Uninstaller Mac Download Symantec Uninstaller Mac Download](/uploads/1/2/6/5/126502062/624234073.png)
Symantec Uninstaller Download
To remove Norton on your Mac, read Remove all Norton programs for Mac using the RemoveNortonMacFiles tool.
Symantec Clean Uninstall
When you run the tool, it uninstalls the Norton currently installed and restarts your computer. After the computer restarts, the tool automatically downloads and installs the latest version of Norton. If you have any issues related to installing Norton after the computer restarts, read Install Norton device security.
The Norton Remove and Reinstall tool can be used to:
Symantec Uninstaller Windows
- Remove the current product and reinstall the latest version of Norton
- Remove Norton completely (Norton will not be automatically reinstalled)
Symantec Uninstaller Mac Download Cnet
- Download the Norton Remove and Reinstall tool.Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
- To open the Downloads window in your browser, press the Ctrl + J key.
- Double-click the NRnR icon.
- Read the license agreement, and click Agree.
- Click Remove & Reinstall.You may only see the Remove option if your Norton product is from your service provider.
- Click Continue or Remove.
- Click Restart Now.After the computer restarts, follow the on-screen instructions to reinstall Norton. If you have any issues related to Norton installation after the computer restarts, read Install Norton device security.
If you have Norton Family or Norton Secure VPN installed, uninstall them before you run the Norton Remove and Reinstall tool.